The images you see during your on-line shopping experience are a representation of Nancy's original art.
All framed prints, wooden and metal art are handmade and hand-painted, one piece at a time, touched by human hands, every step of the way.
It is therefore quite difficult, if not impossible, to make uniform items. Each piece of art may vary slightly and the pictures may not be identical to the product you receive. Even though we pay close attention to detail and even though every effort is made to create the highest quality reproduction, there may be natural blemishes that should not be misconstrued as flaws. This is what makes each of Nancy's pieces charming and unique!
Also, as all art tends to evolve over time, please be aware that some details may change, depending on the artist's inspiration at the time of your order.
When choosing a print, the actual print you see will not change but the topper on the frame you receive may not be identical to what is pictured.
We can assure you, Nancy and her design team make thoughtful and creative decisions regarding the best way to present Nancy's art.
Each design element and decision has Nancy's personal seal of approval.
By purchasing Nancy's art online, you agree with this disclaimer.
Nancy's wonderful art can be found in galleries and shops across the country as well as our worldwide online shopping site. Due to this demand, Nancy regrets that she is not able to accommodate all requests for her signature on her work. However, we do have special signing events throughout the year.
Please join our mailing list or follow us on Facebook to stay informed about online sales and promotions and web signing events.
Your orders are very much appreciated and we are as excited to get them to you as we imagine you are to receive them!
We begin processing orders the day they arrive. Because each piece of Nancy Thomas' art is handmade and hand-painted, one piece at a time, touched by human hands, every step of the way, we do not stock large inventories of the individual pieces. We ask that you please allow 2-4 weeks for delivery. If you have an urgent art need, please call 757-351-0253, and we will address this individually.
Please tell us in the NOTES section of the order process if your purchase has a preferred arrival date. We will do our very best to accommodate that, however we can not always guarantee an order's arrival date.
Shipping and handling fees are for shipments within the contiguous United States. There will be additional charges for merchandise shipped to Alaska, Hawaii and outside of the US. Contact us for special shipping arrangements. Please not that oversized items may require additional shipping charges.
PICK UP vs. SHIPPING
IF YOU WANT TO PICK YOUR ORDER UP AT OUR NORFOLK HEADQUARTERS - Please tell us this in the NOTES section of the order process. The invoice will generate shipping but you will NOT be charged for shipping.
RETURNS and EXCHANGES
PLEASE READ CAREFULLY - WE CANNOT ISSUE STORE CREDIT OR REFUND MONEY UNLESS THESE INSTRUCTIONS ARE FOLLOWED. UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.
You are a valued customer and it is important to us that you are completely satisfied with your purchase. If for any reason you are not satisfied with your selections, contact us within 2 days of receipt of purchase for store credit of eligible items. After 7 days, we will gladly exchange your items or issue a store credit for eligible items.
Original shipping and handling fees are not refundable.
Out of stock items are not eligible for sale prices when they become available. If you happen to purchase an item online that has sold out we will not charge you for this item.
Any claim for defective merchandise must be reported to Nancy Thomas Gallery within forty-eight (48) hours of delivery.
SAVE ALL ORIGINAL PACKING MATERIALS. If you do not save original packing materials, this will void any claim you may have.
All returns must be in original cartons and authorized by The Nancy Thomas Gallery. Please call 757-351-0253 for return authorization and instructions. Special orders, originals and some limited editions, are not returnable unless arrangements are made prior to the sale.
All special priced items are considered FINAL SALE.
In some cases, a restocking fee may apply.
Offers are subject to adjustment due to returns, cancellations, and exchanges.
If your shipment is damaged in transit you agree to contact the carrier and Nancy Thomas Gallery within forty-eight (48) hours of delivery. You also agree to save all packaging materials and product. The carrier will conduct an investigation for the damage claim and they and/or Nancy Thomas Gallery will contact you once the investigation is concluded to resolve the issue.
All sale items are considered "AS IS" and FINAL. NO refunds or exchanges. NO EXCEPTIONS.
All of the designs, products and content within and any materials made available on this web site are the sole property of Nancy Thomas Gallery, Inc. The web site, designs, products, images and content within are protected by copyright and intellectual property law and may not be reproduced in any form without the express written consent of Nancy Thomas Gallery, Inc. You hereby agree not to reprint, post, or copy (including electronic or digital scans) any photography, sales materials, or product designs without the advance, express written consent of Nancy Thomas Gallery, Inc.
Any and all intellectual property rights associated with this web site including the designs, products, images and content presented herein, and any inventive concepts, know-how, publicity rights, trademarks, trade-dress, Trade Secrets, copyrights and patents (including any patent-pending items) (collectively “Intellectual Property”) are the sole property of Nancy Thomas Gallery, Inc or third parties. Except as otherwise expressly authorized by Nancy Thomas Gallery, Inc, you may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit, or distribute the Intellectual Property of this or any of our web sites in any way without the express written consent of Nancy Thomas Gallery, Inc or the appropriate third party.